Position: Technical Support
JAN 30, 2019
Need a skilled Desktop / Technical Support Technician to support the client (including desktops, laptops, and printers).
To assist the client with integration, management, and support of the Information Technology program. Will independently provide IT administration and technical support for specific software and hardware systems. This position requires the following skills:
Knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.).
Knowledge of supporting Windows Operating System, Microsoft Office suite, Internet Explorer, McAfee and Norton Anti-Virus Software, Adobe Acrobat Reader/Writer, and other commercial business software products.
Knowledge with setup, configuration, and troubleshooting of Android, Apple, and Blackberry devices.
Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.)
Working knowledge and experience with software application installation, administration, and training.
Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each.
Possesses excellent customer service skills and is teamwork oriented.
Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.
Possesses good organization and time management skills.
Possesses the ability to create documentation on technical issues and solutions that are easy to understand.
WHAT DOES RICHMOND HAVE TO OFFER?
One of the most historic cities in the country, Richmond is the state capital of Virginia and steeped in culture. Driving through museum district, you will find yourself hard-pressed to not be moved by the beauty of some of the older neighborhood houses
Whether you want to go to the mountains, the beach, or the city (D.C.), Richmond will afford you to the ability to do all three in the same day! Richmond is known for its central location to a variety of activities
Richmond metro lies along the James River, the largest river in Virginia, offering the opportunity to water raft, paddle rapids, swim, boat, fish, and otherwise enjoy the riverside view
There is a thriving art and music scene, with several creators and performers traveling to one of our many concert houses or galleries
If you're a beer enthusiast, you're in luck! As of January of this year, Richmond was named the number one beer destination in the WORLD
"Big city" feel without the drawbacks of living in an actual big city - there is always something new going on downtown, usually within walking distance so no more ubers every weekend
Richmond is the fifth fastest-growing market for IT folks in the U.S. This means there will never be a shortage of new projects for you to work and employers can remain competitive. Businesses are starting to realize the potential for success in the state's capital and more opportunities are sure to follow.
To inquire or apply, please use the following contact for or call:
Scott Staib, Senior Recruiter